Below is a list of common questions that we're asked. Please note that they are general out of game questions. Most of the in game questions can be answered by either reading the

If you can't find what it is your after, please e-mail Game Master or register for our support system create a TIXX and ask a Game Master.

Quick List

•Experiencing Lag? Click here.

•Character transfer failed? Click here.

•Paid service (name change, city move etc) wasn't completed? Click here.

Frequently Asked Questions

1. What is Helbreath USA?

2. Can I transfer my character from another Helbreath USA server worldwide?

3. Can I play Helbreath USA even though I'm not located in USA?

4. How do I play Helbreath USA?

5. How do I sign up for an account?

6. If someone asks for my account info or especially my password, should I give it to them?

7. If I don't have a credit card can I still play?

8. I experience Lag when playing on Windows XP. Anything I can do?

9. I've got a screenshot that I'd like to put on the site, can I?

10. I'm having trouble signing up a new account, what can I do?

11. I've forgotten my password

12. I'd like to resubscribe my account

13. What's a TIXX and what is the Helsupport System?

14. I have a problem, but don't know who to go to

15. I filled out the form to complete a character transfer, but it failed OR wasn't completed

16. I've downloaded the game but it says I'm missing DLL files?

17. It said I took a screenshot, but I can't find it?

18. I lag and sometimes disconnect when when lots of monsters / players on the screen? ? (Quad + Dual Core)

19. Lagging when lots of monsters / players on the screen (Hardware acceleration)

20. How do I do a trace route?

21. I have Windows Vista, and I lag?

F.A.Q

Quick List